Since the 18th of March 2020, all non-essential shops in Germany have been closed owing to the current Covid-19 crisis. Like everywhere else in the world, this affects small shops in particular and even though many offer click & collect or delivery services for their products, the danger of the vast majority of customers simply buying from one of the online giants is incredibly high. Small shops (with less than 800 m3 of shop floor) and all bookshops are now due to reopen from today, but they will have to operate under strict hygiene rules and the expected footfall will remain low.
To inform the consumers about their options and ways to support local shops, the German bookshop chains Thalia Mayersche and Osiander teamed up and started the initiative www.shopdaheim.de (which translates into “shop at home”) about 10 days after the closures. Initially, it was a database of about 1,000 bookshops – you are able to search by postcode or place name and see all the local shops that offer some kind of delivery or collection service locally. Within 2 weeks, nearly all of the 3,000 bookshops in the country joined and now – after 4 weeks – 10,000 shops in 41 industries are listed. The site experiences more than 100,000 views a day (at peak times up to half a million) and has become such a success that recently the Austrian equivalent www.shopdaheim.at was launched.
The site still has its main focus on bookshops, but includes shops that sell confectionary, cosmetics, baby products, flowers, perfumes, fashion, sports and more. Several chains (Intersport, DHL, Douglas perfumes, the drug store chain DM and Blume2000, a flower shop chain) are contributing to the marketing and PR of the site whilst the original founders have invested a 6-digit Euro sum into the site. Currently, the listing of a shop is free of charge, but it might be possible that the display of a shop logo or inclusion into marketing campaigns will become chargeable in future – the owners are planning to keep the platform running; after all, local shops having a shared platform to encourage consumers to shop locally is a good idea at the best of times.
The UK is less fortunate than Germany. Not only are all the bookshops closed, but some of the distributors have closed down their operations and furloughed their staff. Gardners, one of the UK’s leading book wholesalers and distributors, closed before the end of March and Amazon is no longer stocking new titles, as it says it must focus on storing and distributing more essential products. It’s still possible to buy some print titles direct from online booksellers such as Waterstones and some publishers are also selling print direct – Bloomsbury, for example, has a well-established online ordering service for both print and electronic books which so far it has continued to maintain. Many online sellers are also making extra promotional efforts to sell e-books; it will be interesting to see if this results in another spike in e-book purchase, which has long plateaued at around 10% of all sales in the trade sector.
Libraries are also closed but also promoting their digital services. The British Library has contacted all its members to explain how to access its huge resource of online collections. Some public libraries are still making their online collections available, but others have closed down their services altogether.
Academic libraries in the UK are also all closed, but their staff are still working from home and making Herculean efforts to provide as extensive a service as possible to all their patrons – students, lecturers and researchers. Most have built up extensive online collections over the past twenty years which have now become an even more valuable resource than they were prior to the lockdown, but users still need support when accessing these and help in finding exactly the materials they want.
When the lockdown is relaxed, it is difficult to predict which businesses will become casualties. In recent years, the UK has enjoyed a resurgence of both small independent bookshops and independent literary publishers. Many of these businesses are run on a shoestring, propelled by enthusiasm and love for books rather than any more concrete financial backing. Our culture would be the poorer if we were to lose them, so it will be worth making an extra effort to support them when they are able to trade again. In the meantime, we could do worse than set up our own version of “Shopdaheim” in the UK.
[Written by Annika Bennett and Linda Bennett, Gold Leaf]