On Wednesday, the Office for Students published the results of this year’s National Student Survey.
Each year, the NSS results spark discussions about their
usefulness and whether or not they actually reflect the performance of a
university overall. And every year, universities and service providers keenly
await their results and national media celebrates their “winners”.
What we do know is that universities take a great deal of notice of their NSS results and often changes in teaching happen with a view on improving NSS results. This – along with increased tuition fees and student expectations – is one of the factors that contribute to the image of the “student as a customer”.
The NSS data is one of the most important metrics for the TEF, and many Student Unions, who are en large opposed to the way the TEF measures Teaching Excellence, have initiated NSS boycotts in order to invalidate results. The University of Cambridge is one of them, and has been successful for three years in a row. Once again, the response rate for Cambridge has been below the threshold of 50% required for data to be meaningful enough to be published, which means that it will again be unable to participate in the TEF.
But how did those universities do who did get a high enough response rate?
Overall, it can be said that Scottish and Welsh universities have received better feedback from their students than English ones. To the question “Overall, I’m satisfied with the quality of the course”, the University of St. Andrews received the highest number of students agreeing (95.49%). In the top 10 there are 3 Scottish (St. Andrews, Dundee and the Robert Gordon University) and 2 Welsh universities (Aberystwyth, who came second, and Swansea). The Universities of Loughborough, Keele and York top the list of English institutions.
However, these are views on the overall course, and we were particularly interested in section 6 of the NSS, which deals with Learning Resources specifically, including library resources, but also IT infrastructure and access to subject-specific equipment. Of particular interest to us was question 19 – “The library resources (e.g. books, online services and learning spaces) have supported my learning well.”
Looking at this question, students at St. Mary’s University College Belfast were the most appreciative (93.22% agreed with this statement), followed by the University of Leeds (92.85%) and the University of Dundee (92.7%). It is also interesting to see here that 19.12% of students at the University of Reading disagreed with the statement – by far the highest number of students unsatisfied with library resources; while students at Heriot-Watt and Wrexham Glyndwr University were not particularly happy either (around 10% disagreed at each).
It is difficult to come to conclusions when looking at the broad figures, which of course include all subject areas. David Kernohan of WonkHE has helpfully tried to break down the figures by subjects; looking again at question 19 through his lens, it may come as no surprise that students of specialist subjects like Minerals Technology, Computer Games and Animation, Complementary and Alternative Medicine or Drama are particularly dissatisfied with their library resources. However, subjects like Archaeology, Classics and History are also listed high on the dissatisfaction scale, and publishers and librarians should certainly take such mixed results on board. More surprising, maybe, is that students of Nursing, Microbiology and Dentistry are especially happy with their library resources.
Readers of this blog may be amused to discover that overall course dissatisfaction is particularly prevalent with students in Polymer Studies and… Publishing!